Returns & Exchanges

As our online return process is not automated, please email to receive a Return Authorization Number.

Items must be returned in their original condition, and the request must be submitted within 48 hours after receiving your order.

Please send all returns via INSURED, prepaid, regular parcel post (Canada Post).

To return your order, please deliver to:                 

Maison - 446 Baker Street, Nelson, B.C.  V1L 4H8                                        

All sales final on discounted items.

The following policies apply to all returns:

  • Sales items are not returnable
  • Items must be returned within 7 days of receiving.
  • All products must have all original tags/packaging.
  • The item must be unused and in mint condition.
  • Unless we made the mistake (or there is a manufacturer’s defect), the customer is responsible for all shipping & handling charges related to the return. 
  • If we send the wrong product/colour, wrong quantity, or make another mistake, we will gladly cover shipping costs ourselves.